INFINITE LABS FAQ
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Where is My Order
Why hasn't my order shipped yet ?
Our fulfillment team works hard to get your packages out quickly! Orders ship within two (2) business days of being placed. Please Note we process orders quickly, so we are unable to guarantee changes after an order is submitted.
Once your order has shipped, you can expect a confirmation email with your tracking information so you can keep an eye on it from there.
Our warehouse operates 7 days a week (minus holidays) to keep orders shipping out quickly.
Where is my order? It shipped but I still haven't received it.
Shipping carriers are currently seeing transportation delays all over the country. There has been a significant increase in orders shipping to both individuals and essential businesses across the world. Although we would love for our orders to come without delays, please understand this may be a factor in some rare instances but our team is here to help in any way we can.
Transit speeds will also depend on the carrier. All orders offer an expected delivery estimate before committing, so you can make the best decision for what you're needing. These estimates will not include any possible weather delays, so keep that in mind when making your selection, if needed.
Where can I find the status of my order?
You'll receive two emails from us, one as your order is confirmed and one as your order ships. Once it's with the carrier, you can track it in a few different spots; through the tracking information provided in your shipping confirmation email and on the carriers website directly.
Why does it say my order is "Unfulfilled"?
All confirmed orders will remain in unfulfilled status until it's been packed and is set to leave with the carrier.
Can I cancel, Change my address, or Edit my order?
If your order has just been placed and not yet shipped, our Infinite Labs Service team may be able to help you out, but please act fast! Once the order has been released for shipping, we cannot cancel or make edits to an order, including address corrections.
My package "delivered" but I can't find it. What now?
This can happen from time to time, but we're here to help! First, please wait 24 hours before reaching out to us. This could be the result of the package being scanned as "delivered" a little early in the delivery route. Most of the time we see this get resolved on its own and within 24-48 hours (95% of the time) If the carrier was USPS, be sure to check your mailbox and/or parcel locker and not just on your doorstep. If the carrier was UPS, look around the address, including all entrances, and behind anything that could 'hide' the package from passersby. Still no package? Shoot us an email and let us help!
Subscribe and Save
HOW DO I CREATE A SUBSCRIPTION?
Creating a recurring subscription is a breeze. Simply locate the product you wish to subscribe to, select thesubscribe to save button,and from there you can adjust the quantity and frequency or your orders with a simple click. This will all be done from the comfort of your INFINITE LABS ACCOUNT PAGE
WHAT ARE THE BENEFIT OF A SUBSCRIPTION?
First of all, you’ll save money. Every subscription order receives a 10% discount off MSRP. Plus,INFINITE subscriptions are automatic and worry free. Once created, your orders will process on the schedule you selected. From the initial order to the very last, you’re saving money automatically!
CAN I MAKE CHANGES TO MY SUBSCRIPTION?
Yes, you can. Going out of town?You can pause deliveries.Want a different flavor?You can switch flavors, no problem!! Need more product?You can adjust quantities in a snap! All from the easy-to-use dashboard.
HOW DO I MANAGE MY DELIVERIES?
The great part of the INFINITE LABS subscription program is that you have complete control. Feel free to join when you like, and leave when you like – without penalty. Your subscription is in your hands. You can add or remove items from an existing subscription, adjust your order frequency, and change your next order date, just to name a few flexible options.
Need to change your shipping address or payment method? You can select from any address or payment method already saved to your account, or you can add a new one.
WHEN WILL I BE CHARGED?
You’ll be charged automatically with the card on file on the date the order is processed.
AN ORDER JUST PROCESSED THAT I FORGOT TO CANCEL. CAN IT BE CANCELLED?
If the order is still in its processing window and you have not received any shipping notification or tracking, you can absolutely still cancel before it ships. Please visit your account dashboard to cancel the order and process a refund back to your card.
If the order has already shipped, you’ll need to reach out to us to see how we can best assist you. As always, we’ll work together on the solution that works for you.
SUBSCRIPTION BENIFITS & TERMS
The subscription discount is 10% off MSRP of certain products when choosing a recurring rebill frequency. This is outlined on the Infinite Labs product webpage and in the cart during checkout. Discount applied may change for subscriptions created during certain sale events (4th of July, Black Friday, Cyber Monday, etc).
The subscription discount does not “stack” on top of sale pricing. Subscription product pricing at rebill will apply the standard 10% off MSRP discount. Applicable taxes and normal shipping rates and rules apply.
Your Infinite Labs subscription will continue until canceled. You may cancel or modify a Infinite Labs subscription at any time by using your account dashboard.
- We reserve the right to accept or refuse your subscription at our discretion.
- You may not transfer or assign any Infitinte labs subscription.
- Subscribers are not permitted to subscribe for the purpose of resale, rental, or to ship to their customers or potential customers using their Infinite labs subscription.
- Subscription services and savings only apply to eligible Infinite labs products. Not all products qualify for Subscribe and Save.
- We reserve the right to not ship you a infinite labs Subscription (some or all products) for one or more subscription periods as necessary, which may affect shipping rates (including free shipping eligibility). We willnotcharge you the subscription fee for skipped subscription period(s).
FEE & RENEWAL
The subscription fee is stated on the Infinite Labs product webpage. Applicable taxes and normal shipping rates and rules apply to all subscriptions. We reserve the right to process your subscription order using the next most economical shipping method.
If all eligible payment methods we have on record for you are declined for payment of your subscription fee, you must provide us a new eligible payment method promptly or your subscription will be canceled.
UNLESS YOU NOTIFY US BEFORE YOUR RENEWAL DATE THAT YOU WANT TO CANCEL, YOU UNDERSTAND AND ACKNOWLEDGE YOUR JYM SUPPS SUBSCRIPTION WILL AUTOMATICALLY CONTINUE, AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEES, INCLUDING ANY APPLICABLE TAXES AND SHIPPING FEES, USING ANY SAVED PAYMENT METHOD WE HAVE ON RECORD FOR YOU.
TERMINATION BY US
We may terminate your INFINITE LABS subscription at our discretion without notice. If we do so after you have been charged a subscription fee but prior to our shipment of the subscription order, your subscription will be canceled and we will give you a refund of the applicable subscription fee. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of any INFINITE LABS subscription, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
All returns of INFINITE LABS subscriptions are subject to the www.inifinitelabs.com Returns & Refunds policy.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
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Our StoryFind Out More
At Infinite labs, we have a legacy of 15 years of supplying the best nutritional supplements in the US. We are proud to offer a wide range of products that suits all your fitness goals.
Infinite Labs considers all your questions and doubts related to supplements and fitness. We are accountable to all your queries.